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Claims

If you have been involved in an accident, make sure you first protect yourself and your passengers, and any third parties involved.

** IMPORTANT – ALL CLAIMS MUST BE REPORTED IN MEXICO **

You can report accidents or losses and/or request any assistance for services, no matter where you are in Mexico, by calling the insurance carrier 24 hours per day, any day of the year.

You can locate the claims contact information in your policy documents. As a courtesy, we have provided the contact information below. Locate your insurance carrier to determine the best phone number for reporting your claims. What to know what to expect? Check out our post: What to do after you have an accident in Mexico.

CarriersUnderwriting CompanyClaims Phone NumbersPolicy
Chubb Auto Claims
Chubb Seguros Mexico, S.A.
  • From Phone in Mexico:

    01-800-801-0117

  • From US phone in Mexico:

    +52-81-8864-9322, or
    01-81-8864-932

Auto / Motorcycle / RV
AIG Seguros Auto Claims
AIG Seguros Mexico, S.A de C.V.
  • From Phone in Mexico:

    800-001-1300, or
    555-488-4700

  • From US phone in Mexico:

    1-877-864-8535, or
    011-52-555-488-4700

Auto / Motorcycle / RV
Chubb ABA Auto Claims
Chubb ABA

From a phone in Mexico:
800-368-1414

Auto / Motorcycle / RV
Mapfre Claims
Mapfre Tepeyac
  • From Phone in Mexico:

    01-800-026-6358, or
    01-800-026-6551

Auto / Motorcycle / RV
El Aguila Auto Claims
El Aguila

From Phone in Mexico:
800-890-9049, or
011-52-555-488-8810, Option 1

Auto / Motorcycle / RV
GNP Auto Claims
Grupo Nacional Provincial

From Phone in Mexico:
800-026-5110

Auto / Motorcycle / RV
GNP Home Claims
Grupo Nacional Provincial

From Phone in Mexico:
011-52-555-227-9000, or
01-800-400-9000

Home / Condo
El Aguila Watercraft Claims
El Aguila

From Phone in Mexico:
01-55-5488-8810, or
01-800-890-9034

Boat / Personal Watercraft